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| BUSINESS POLICIES ORDER BY PHONE, FAX OR OUR WEBSITE Call Toll Free 50-States & Canada: 800 57MARK2 (800.576.2752) or 951.686.2752 Fax 951.514.2690, International: 951.686.2752 Fax:951.514.2690, 24 hours - Email: sales@markii.com - Website: www.markii.com Our hours are Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. PST. and by chance on Saturdays. Look over the catalog and list your selections using our part numbers, descriptions, and prices. For your convenience we accept MasterCard & Visa. Visit our website www.markii.com for secure ordering. UPS Notification via e-mail if requested — track your package the day it shipped. Customer service and inquiries, please contact us at 800-576-2752 or 951-686-2752 or via email at info@markii.com ORDER BY MAIL Make checks and money orders payable to: Mark II Enterprises and call for mailing address. If ordering with a check or money order, please call for shipping charges. We try to ship within 24 hours and sometimes the same day. Any out of stock items will be put on a back-order status. Any amount of pre-paid items not available will be refunded, and you will be notified of the amount, which would be due for any substantial price increases. Please note prices and availability are subject to change without notice. CANCELATIONS A 3% charge for cancelation after credit card is debited. This is a bank merchant fee that we cannot recover. Orders cancelled after shipment is subject to a 20% cancellation fee and all shipping charges. SHIPPING/HANDLING/INSURANCE CHARGES All prices listed do not include shipping. Most items are shipped via UPS ground F.O.B. RIVERSIDE, CA and are fully insured. Minimum $9.50 charge. UPS 3-Day Select, Second Day Air, and Next Day Air is available upon request at a slightly higher cost. Please advise a street address, as UPS will not deliver to a P.O. Box. Small items can be shipped via the Post Office from $7.50. INTERNATIONAL: Customer’s are responsible for all Custom, Duty and Brokerage Fees for any returned items including cores. No Exceptions. RETURNS – GUARANTEES ALL PARTS ARE 100% GUARANTEED, UNLESS SPECIFICALLY SOLD “AS IS”. Most merchandise is guaranteed for a minimum of 60 days for a full refund or exchange. Items with an written extended warranty are to the original purchaser/owner (nontransferable). Warranty starts at time of receipt of merchandise, NOT INSTALLATION DATE! Merchandise returned must be PREPAID and must be in its original condition, container and instructions. A 20% restocking fee will be charged for items returned beyond 30 days, unless there is a manufacturing defect or shipping error. Sorry, no returns on used, special orders, electrical, and fuel related items. A copy of the original invoice with a letter of explanation MUST accompany all returns - otherwise a 10% invoice research fee will be deducted. All guarantees are limited to an exchange or refund of the purchase price. CORE DEPOSITS – EXCHANGES When a rebuilt item is sold on an exchange basis, the selling price includes a rebuildable core. This is a courtesy, which eliminates the down time of your car. Without your rebuildable part, we won’t have parts to sell. We prefer you send us your part first, but if you cannot, we must charge a core deposit to guarantee its return. Core deposit amounts depend on the scarcity and popularity of the item. There will be an adjustment to the core refund if your part is not rebuildable or needs major repair. Core refunds will be issued by same method of payment, normally within a few days of receipt. Exception: Some cores must be sent to manufacture for approval. This can take up to 30-days. Inquire at time of purchase. Classic car parts are getting hard to locate. Many cores have not been returned in a timely manner or not returned at all. Without cores we can’t stay in business. PLEASE RETURN CORES WITHIN 30 DAYS (unless prior arrangements are made) and enclose a copy of invoice so proper credit can be issued! Cores must be original ITEM AS SOLD, COMPLETE, ASSEMBLED & RE-BUILDABLE. CREDIT WILL BE ISSUED UPON INSPECTION. IF A CORE DEPOSIT IS REQUIRED, AND YOU CANNOT RETURN THE CORE WITHIN 30-DAYS, CALL US OR FORWARD YOUR CORE IN ADVANCE. DAMAGED OR SHORTAGE OF MERCHANDISE Inspect all merchandise immediately upon receipt. DO NOT SIGN FOR COMMON CARRIER SHIPMENTS UNTIL MDSE. IS INSPECTED. If an item is damaged or missing due to a damaged package, contact the carrier so a claim may be processed. DO NOT SIMPLY RETURN THE PACKAGE TO US; THIS WILL VOID ANY INSURANCE CLAIM! Catalog prices are subject to change as often times our suppliers increase costs without prior notice. When an increase is substantial, you will be notified prior to shipment. We reserve the right to refuse service to anyone. |
When Only The Best Will Do! 13533 Hitt Rd., Apple Valley CA 92308 Phone: 800-576-2752 |